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Why we write every reminder in the policyholder’s own language
A reminder people understand is a reminder people act on. How we handle all 11 official written languages.
Why Keepbrook never holds your money
Payment links settle into your own account. Here is how that works, and why we built it that way.
What our pilot measures, and what it doesn’t
The three numbers we report to every pilot client, how we count them, and when we will publish them.
Key resources.
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The 15-day grace period explained (PPR Rule 15A)
When a monthly funeral premium is missed, the rules keep cover in force for 15 days and require the insurer to tell the policyholder.
Why debit orders fail in South Africa
A failed premium collection can come down to money, timing, the mandate or a dispute. Here is how South Africa's debit order systems work.
Premium reminders that don’t sound like debt collection
A failed premium is a chance to keep a family covered. How to word reminders that are clear, lawful and respectful.
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