Our pilot runs for 60 days with each insurer. Before it starts, we agree three numbers with you, and we report them every week.
The three numbers
- Share recovered within 7 days. Of the failed debit orders you send us, how many are paid within seven days of the failure.
- Average time to pay. For the premiums that are paid, how long it took from the failed collection to the payment.
- Failure to first payment. On a given day, how long it took from the first failed collection to the first premium paid through Keepbrook.
How we count
We count a premium as recovered only when it is paid through a Keepbrook link or reference, or is matched within 30 days of our first contact. We only start on a failed debit order after your own retry has failed, so a premium your own second debit attempt collects is never counted.
We also hold back a small share of your failed debit orders as a control group. Keepbrook does not contact them, so you can see what Keepbrook really added.
What we will not claim
The figures on our home page are pilot targets, not results. We will publish real figures only after the first cohort of pilot clients has finished, and only with their permission. If the numbers are lower than our targets, we will publish those too.
