WhatsApp in all 11 languages
WhatsApp first, in their own language. If there is no reply, an SMS and a recorded phone call follow. Every script is approved by you before it is ever sent.
Read more: WhatsApp in all 11 languagesThe premiums you’ve earned, recovered by design.
With Keepbrook, you reach every policyholder whose debit order failed in their own language, on WhatsApp, and get the premium paid before the policy lapses. You pay only when a premium comes back.
Built for the people who keep South Africa’s funeral cover alive
- Funeral insurers
- Burial societies
- Funeral parlours with underwriting
- Policy administrators
- Credit life providers
Debit orderLL-204816
R180.00Returned
Mama Dlamini · Lesedi Life
ReasonInsufficient funds
Lesedi Life AssuranceBusiness account
Hello Mrs Dlamini. Your R180 funeral premium did not go through on 3 Nov. Your cover is still active. Pay here to keep it.
Pay nowReceived by Lesedi Life
R180.00
Card · 14:32 · Ref KB-10482
Day 1 of 15
A failed debit order isn’t a glitch. It’s a lapsed policy waiting to happen.
When a premium bounces, the clock starts. Often the policyholder never meant to miss it: payday moved, the account was short for a day, or the bank changed.
Your reminder reaches them the same morning, in their own language, with a way to pay in one tap. The policy stays on your books, and the family stays covered.
- Recover before the 15-day grace period ends
- Fewer lapses, fewer complaints
- Predictable premium income every month
When a policyholder wants to keep their cover, paying should be easy.
Learn more about how Keepbrook worksThree easy ways to pay
A payment link, cash at a till with a reference, or a fixed debit order. Every payment settles straight into your account. Keepbrook never holds the money.
Read more: Three easy ways to payHumans for the hard ones
Anything the approved scripts can’t answer lands in your team’s Inbox with the full conversation.
Read more: Humans for the hard onesGrow smarter with every recovery
Every conversation tells you why premiums fail, so next month’s collections run better than this month’s.
Get startedRead more: Grow smarter with every recoveryKeepbrook is software you use. Three things are always true.
You reach your policyholders with Keepbrook. It never stands between you and them, or between them and their payment.
Your name, your number
Every message goes out in your name, from your own WhatsApp number and SMS sender, using wording you approved.
Your account, never ours
Every payment goes straight to your own account. Keepbrook never holds the money.
Your team, not ours
Nobody at Keepbrook speaks to a policyholder. Replies the approved scripts cannot answer go to your own team.
What insurers recover
Funeral insurers use Keepbrook to turn failed debit orders into paid premiums, before policies lapse and before complaints start.
What insurers recover: the numbers our pilot is built to deliver.
Pilot targets. Live figures published after the first cohort.
The problem, in their words
What regulators, the industry and policyholders say about missed premiums and lapsed funeral cover.
Works with whatever you already use
Connect Keepbrook to your policy admin system, your CRM and your payment provider, or just upload a file.
PayFast
Salesforce
Zoho
Sage
Xero
Sapiens
Key resources.
View all guides
The 15-day grace period explained (PPR Rule 15A)
When a monthly funeral premium is missed, the rules keep cover in force for 15 days and require the insurer to tell the policyholder.
Why debit orders fail in South Africa
A failed premium collection can come down to money, timing, the mandate or a dispute. Here is how South Africa's debit order systems work.
Premium reminders that don’t sound like debt collection
A failed premium is a chance to keep a family covered. How to word reminders that are clear, lawful and respectful.
Start protecting the premiums you’ve already earned.
Find out how much more you could recover with Keepbrook.
Contact sales