POPIA operator agreement
You are the responsible party; we are your operator. Every client signs a written operator agreement under section 21 of POPIA that sets out how we secure, use and return your policyholders’ information.
Security & compliance
Compliance built into every message.
Your policyholders’ information, your rules, your approval. Keepbrook works as your POPIA operator, inside the contact hours and scripts you sign off.
Trust at every step of the conversation.
How we protect policyholder information, and how we prove it to your compliance team.
Information Officer
Keepbrook has a named Information Officer who handles privacy requests and complaints. Their details are in our privacy policy.
EU hosting, encrypted
Our platform is hosted in Frankfurt, in the EU, with data encrypted at rest and in transit. The operator agreement explains the basis for the cross-border transfer.
Contact rules
The rules every Keepbrook conversation follows, for every client.
Respectful by default: the right hours, the right words, and a record of every message.
- Call recording
- Every voice call starts with a notice that the call is recorded, as RICA requires.
- Contact hours
- Monday to Friday 08:00 to 20:00, Saturday 09:00 to 13:00.
- Sundays and public holidays
- Never.
- Scripts
- Approved by you before sending.
- Outsourcing
- An Insurance Act outsourcing due diligence pack is available on request.
Have questions? We’re happy to chat.
Yes. For Insurance Act outsourcing reviews we provide an outsourcing due diligence pack on request: our operator agreement, security overview, sub-processor list and business continuity summary.
For your compliance team
Documents available on request
Reviewing us for an outsourcing arrangement? We send the full pack to your compliance team.
- POPIA Operator AgreementOur duties as your operator under POPIA sections 20 and 21
- Security measures summaryEncryption, access control, hosting and incident response
- Sub-operator listEvery provider that may process policyholder information, and why
- Pilot AgreementScope, success fee and exit terms for the 60-day pilot
Start protecting the premiums you’ve already earned.
Find out what Keepbrook can recover for you.
Contact sales