Illustrative examples
3 items
How a Gauteng funeral administrator with 40,000 policies reached policyholders before the grace period ran out
An administrator with a mostly Sesotho- and isiZulu-speaking book moves first contact from day 10 to day 0.
How a KwaZulu-Natal funeral insurer gave its call centre back its afternoons
Routine reminders move to WhatsApp; the team only handles the conversations that need a person.
How an Eastern Cape burial society with 12,000 members kept every rand in its own account
Payment links settle into the society’s own merchant account, and reconciliation arrives as a daily file.
Key resources.
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The 15-day grace period explained (PPR Rule 15A)
When a monthly funeral premium is missed, the rules keep cover in force for 15 days and require the insurer to tell the policyholder.
Why debit orders fail in South Africa
A failed premium collection can come down to money, timing, the mandate or a dispute. Here is how South Africa's debit order systems work.
Premium reminders that don’t sound like debt collection
A failed premium is a chance to keep a family covered. How to word reminders that are clear, lawful and respectful.
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