Real message, isiZulu
WhatsApp in all 11 languages
WhatsApp first, in their own language. If there is no reply, an SMS and a recorded phone call follow. Every script is approved by you before it is ever sent.
Premium recovery for funeral insurers
From failed debit order to paid premium, the same day.
Keepbrook picks up every failed collection, reaches the policyholder in their own language, and gets the premium paid inside the grace period. Your team only steps in when a person is needed.
Built for the people who keep South Africa’s funeral cover alive
- Funeral insurers
- Burial societies
- Funeral parlours with underwriting
- Policy administrators
- Credit life providers
Six steps, from the bounced debit order to the reconciled rand.
Reach people. Keep cover. Protect premium income.
Three things that make the difference inside a 15-day grace period.
Live payment page
Three easy ways to pay
A payment link, cash at a till with a reference, or a fixed debit order. Every payment settles straight into your account. Keepbrook never holds the money.
The team Inbox
Humans for the hard ones
Anything the agent can’t answer lands in your team’s Inbox with the full conversation.
The problem, in their words
What regulators, the industry and policyholders say about missed premiums and lapsed funeral cover.
Works with whatever you already use
Connect your policy admin system, your CRM and your payment provider, or just upload a file.
PayFast
Salesforce
Zoho
Sage
Xero
Sapiens
One policy, one day
A worked example with our demo insurer: Tuesday 3 November, one R180 premium.
Failed at 06:30. Paid at 14:32. The family never lost cover.
- Debit order fails. R180.00 premium unpaid.
- First WhatsApp, in her own language, with a payment link.
- Mama Dlamini replies: she will pay this afternoon.
- Keepbrook confirms and keeps the link open.
- Paid. Settled to the insurer’s own account.
Have questions? We’re happy to chat.
We draft them with you, in every language your policyholders use. Nothing is sent until you have approved the exact wording.
Every script is versioned, so you can always see what was sent, to whom and when.
Key resources.
View all guides
The 15-day grace period explained (PPR Rule 15A)
When a monthly funeral premium is missed, the rules keep cover in force for 15 days and require the insurer to tell the policyholder.
Why debit orders fail in South Africa
A failed premium collection can come down to money, timing, the mandate or a dispute. Here is how South Africa's debit order systems work.
Premium reminders that don’t sound like debt collection
A failed premium is a chance to keep a family covered. How to word reminders that are clear, lawful and respectful.
Start protecting the premiums you’ve already earned.
Find out what Keepbrook can recover for you.
Contact sales