Illustrative example: a Gauteng funeral administrator with 40,000 policies. Not a real client; figures are pilot targets, not results.
The challenge
The administrator runs 40,000 monthly funeral policies across Gauteng and the Free State, mostly for Sesotho and isiZulu speakers. When a debit order failed, the collections team sent an English SMS on day 10 and phoned on day 14, by which time many policies were close to lapsing.
What Keepbrook did
Keepbrook took the daily unpaid file by SFTP. Each policyholder received a WhatsApp in their own language on the morning of the failure, with a payment link that settled into the insurer's own Stitch account. Anything unusual, such as a bereavement or a request for an arrangement, went straight to the administrator's team.
The result
In this scenario, first contact moves from day 10 to day 0, and the team spends its time on the conversations that need a person. The pilot target is 41% of failed premiums recovered within 7 days.
41% · pilot target recovered within 7 days
